Shipping policy

🚚 Trendix™ Shipping, Cancellation & Exchange Policy

📦 Shipping Policy

⚙️ Order Processing Time

Orders are processed within 24–48 hours after confirmation.

🚛 Shipping Time

Delivery takes 3–5 business days across Pakistan.

🌍 Delivery Areas

We deliver nationwide across Pakistan.

💸 Delivery Charges

Shipping charges (if applicable) are shown at checkout.

📍 Order Tracking

Tracking details are shared via WhatsApp or SMS after dispatch.

⏰ Delayed Deliveries

Delays may occur due to courier or weather conditions.

❗ Incorrect Address Cases

Customers must provide correct details. Wrong address issues are not Trendix™ responsibility.

📦 Failed Delivery Attempts

Re-delivery charges may apply if delivery fails due to customer unavailability.

❌ Cancellation Policy

⏳ Cancellation Timeframe

Orders can be cancelled within 12 hours of placing the order.

🚫 Shipped Orders

Shipped orders cannot be cancelled.

💰 Refund Conditions

Approved cancellations may include processing fee deductions.

🔄 Exchange Policy

📦 Exchange Eligibility

Exchanges are allowed within 7 days for damaged or wrong items only.

🛠️ Damaged Product Exchange

Replacement is provided after verification.

🔄 Wrong Product Exchange

Wrong items will be replaced free of cost.

📩 Exchange Request Process

Contact support with order details and proof.

⏱️ Exchange Timeline

Exchanges are completed within 3–7 business days.

💳 Payment Policy

💰 Accepted Payment Methods

  • Cash on Delivery (COD)

  • Bank Transfer

  • Easypaisa / JazzCash

📦 COD Information

COD is available across Pakistan.

🔐 Secure Payments

All payments are processed securely.

✔️ Payment Verification

Orders may be verified before dispatch.

❌ Failed Transactions

Retry payment or contact support if transaction fails.