Shipping policy
🚚 Trendix™ Shipping, Cancellation & Exchange Policy
📦 Shipping Policy
⚙️ Order Processing Time
Orders are processed within 24–48 hours after confirmation.
🚛 Shipping Time
Delivery takes 3–5 business days across Pakistan.
🌍 Delivery Areas
We deliver nationwide across Pakistan.
💸 Delivery Charges
Shipping charges (if applicable) are shown at checkout.
📍 Order Tracking
Tracking details are shared via WhatsApp or SMS after dispatch.
⏰ Delayed Deliveries
Delays may occur due to courier or weather conditions.
❗ Incorrect Address Cases
Customers must provide correct details. Wrong address issues are not Trendix™ responsibility.
📦 Failed Delivery Attempts
Re-delivery charges may apply if delivery fails due to customer unavailability.
❌ Cancellation Policy
⏳ Cancellation Timeframe
Orders can be cancelled within 12 hours of placing the order.
🚫 Shipped Orders
Shipped orders cannot be cancelled.
💰 Refund Conditions
Approved cancellations may include processing fee deductions.
🔄 Exchange Policy
📦 Exchange Eligibility
Exchanges are allowed within 7 days for damaged or wrong items only.
🛠️ Damaged Product Exchange
Replacement is provided after verification.
🔄 Wrong Product Exchange
Wrong items will be replaced free of cost.
📩 Exchange Request Process
Contact support with order details and proof.
⏱️ Exchange Timeline
Exchanges are completed within 3–7 business days.
💳 Payment Policy
💰 Accepted Payment Methods
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Cash on Delivery (COD)
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Bank Transfer
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Easypaisa / JazzCash
📦 COD Information
COD is available across Pakistan.
🔐 Secure Payments
All payments are processed securely.
✔️ Payment Verification
Orders may be verified before dispatch.
❌ Failed Transactions
Retry payment or contact support if transaction fails.